Job Description
The Trade Operations Team Representative serves as a strategic customer-facing operations resource supporting Hikma's customers, internal stakeholders, and cross-functional teams. This role is responsible for supporting order-to-cash activities, customer escalations, operational issue resolution, and service delivery excellence across the order-to-cash related business segments.
The individual acts as a trusted business partner to customers and internal stakeholders by proactively identifying risks, resolving operational challenges, improving processes, and driving exceptional customer experiences. The role requires strong business acumen, customer focus, analytical skills, and the ability to operate independently in a fast-paced environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
• Bachelor's degree is preferred or equivalent combination of education and experience.
• 3 to 5+ years of experience in Customer Operations, Trade Operations, Customer Service, Supply Chain, Order Management, or related business functions.
• Experience supporting business-to-business customers in a regulated industry preferred.
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
• Experience utilizing SAP • Pharmaceutical, healthcare, medical device, or distribution industry experience.