TrackWise Support Engineer
Primary Responsibilities:
- Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
- Perform system monitoring, health checks, and performance tuning.
- Manage user accounts, permissions, and access controls within TrackWise.
- Implement and maintain TrackWise configurations, workflows, and data structures.
- Manage and support TrackWise environments (development, test, production).
- Develop and maintain custom Java-based components and integrations for TrackWise.
- Troubleshoot and resolve Java-related issues within the TrackWise environment.
- Understand and utilize Java APIs for TrackWise integration.
- Manage and maintain the TrackWise web application, including server configuration and deployment.
- Troubleshoot and resolve web application issues.
- Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
- Manage and support Team Access configurations and integrations.
- Create and maintain Team Access reports.
- Understand and apply QM principles and best practices within the TrackWise system.
- Support the implementation and maintenance of QM processes within TrackWise.
- Manage and track support tickets and issues using a ticketing system.
- Work closely with cross-functional teams, including developers, QA engineers, and business analysts.
Required Skills and Experience:
- 6-10 years of experience as a TrackWise Support Engineer.
- Strong knowledge of TrackWise Quality Management System (QMS).
- Hands-on experience with TrackWise configuration and administration.
- Proficiency in Java development and troubleshooting.
- Experience with web administration and server management.
- Experience with Team Access and Crystal Reports.
- Strong understanding of Quality Management (QM) principles and best practices.
- Experience with issue management and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.