To support peak enrollment season, the full-time TPV Customer Service Representative will conduct verification calls with consumers to ensure understanding and consent for their selected plans, all while working remotely. Key responsibilities Conduct recorded verification calls with consumers, adhering strictly to approved scripts Verify consumer identity and confirm understanding of selected plans and key elements Document call outcomes and escalate any suspected misconduct or consumer complaints Required qualifications Minimum of 1 year of call center or customer service experience Typing speed of at least 35 words per minute with high accuracy Ability to read scripts verbatim in a clear and professional manner Preferred experience in TPV, quality assurance, or compliance calls Bilingual in English and Spanish is preferred
TPV Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.