TPL Recovery Coordinator
The job of the TPL Recovery Coordinator is to manage outstanding accounts and communicate with either the third party payor or with the attorney representation of the patient handling funds. This position will handle initial communication of the charges with the responsible party and provide any/all records and documentation necessary. The Recovery Coordinator will work the case and update the status on a quarterly basis until funds are ready to be released.
Tasks and Responsibilities
- Investigate/Reconcile outstanding accounts with TPL payors and/or attorney representation
- Make status calls and work to resolve the outstanding account balance and obtain any pertinent information regarding the outstanding charges
- Submit claim forms, charge detail, records, etc. as needed
- Once funds are available for settlement, provide account detail and roll up to in-house representation for negotiation
Education/Experience/Skills Required
Education
- High school diploma or GED equivalent.
Skills
- Strong communication skills
- Medical terminology
- Third party liability experience
- Medical billing/claim experience
- Understanding of UB04 and CMS1500 forms
- Strong mathematics
- Basic Microsoft Office knowledge
- The ability to Multitask
- Excellent customer service
- Practice effective written and oral communication
Functional Experience
- Organization
- Time Management
- Stick to client specific processes and procedures
- The ability to handle multiple computer systems at one time
- Creative talk offs, effective negotiation skills and proper follow up habits
- Compliance with HIPAA, FCRA, FDCPA and all other applicable laws and regulations
Attributes
- Dependable
- Effective listening skills
- Organized and the ability to multitask
- Fast learner and the ability to troubleshoot
- Properly handle highly confidential information