Tourism Operations Coordinator

About the Role

Our client is seeking a highly organized and proactive Tourism Operations Coordinator to manage and streamline their travel packages and customer support, all within a fully remote setting based in Upington . This role involves coordinating with tour operators, managing bookings, ensuring the smooth execution of travel itineraries, and providing excellent customer service to clients. You will be a key player in delivering exceptional travel experiences, utilizing your logistical skills and passion for travel to support a growing remote-first tourism business. This position offers the flexibility to work from home while contributing to the success of unique South African tourism ventures.

Key Responsibilities

• Coordinate the planning and execution of tourism packages, ensuring all logistical details are managed efficiently.
• Manage client bookings, reservations, and confirmations across various services and destinations.
• Liaise with tour operators, accommodation providers, and transport services to confirm arrangements.
• Provide timely and accurate information and support to clients before, during, and after their trips.
• Monitor travel trends and operational performance, identifying opportunities for service improvement.
• Maintain organized digital records of bookings, client communications, and operational data.

Requirements

• Proven experience in tourism operations, travel planning, or a related customer service role.
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Strong communication and interpersonal abilities, effective for remote client interaction.
• Proficiency in using booking systems, CRM software, and standard office applications.
• A passion for travel and South African tourism.
• Ability to work independently and manage workload effectively in a remote environment.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Opportunities for travel familiarization trips and professional development.
• Contribution to exciting tourism projects and experiences.
• A supportive and collaborative remote team culture dedicated to enhancing travel.