Tool Repair Estimator

Job OverviewnnThe Tool Repair Estimator provides administrative services by creating and coordinating the estimates for tooling repairs and assists customers with facilitating the processing of their tools being repaired.nnA Day In The LifennEvery day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by:nnReviewing incoming tool repair requests and preparing repair estimates for customer approval.nContact customers by phone or email to discuss repair costs and obtain authorization to proceed with repairs.nEntering and maintaining repair orders, estimates, and customer information in SAP and Salesforce.nAssisting in prioritizing repair work for the Tool Repair Technicians based on customer needs, turnaround expectations, and workload.nTracking the status of tools through the repair process and providing updates to customers as needed.nCoordinating with team members to ensure repair orders are processed accurately and efficiently.nAssisting with shipping and receiving documentation to support the movement of tools through the repair process.nResponding to customer questions regarding repair status, pricing, and expected completion dates.nMaintaining organized records and ensuring all paperwork is completed accurately and on time.nSupporting a safe, productive, and team-oriented work environment while helping deliver excellent customer service.nnWhat will help you thrive in this role?nnHigh School DiplomanMicrosoft ExcelnSAP experience a plusnSalesforce experience a plusnMaintain composure and positive attitude in a fast-paced environmentnExcellent communication skillsnMaintain a calm, patient and positive demeanor when communicating with customersnPossess strong verbal communication skills and the ability to actively listen, understand concerns and provide clear and effective responses.nEffectively manage situations without becoming frustrated and remain focused on delivery exceptional service and solutions to customers.nnCompetenciesnnBuilding Relationships and NetworksnContinuous ImprovementnCommunicating and InfluencingnCustomer FocusnEnabling ExecutionnInitiative and DrivenPositive Approach and Stress TolerancenTechnology AgilitynnHubbell IncorporatednnHubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.nnThe company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.nnWe are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.nnHubbell Electrical SolutionsnnHubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.nnHubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.nnThe above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.