Ivanti Subject Matter Expert
Platform Design & Configuration: Designing, building and aligning with ITIL processes and business requirements.
Workflow Automation: Developing and enhancing automated workflows for efficiency (e.g., Service Request, Incident, Change Management).
Integrations: Connecting Ivanti with other IT systems (CMDB, Asset Management) for seamless data flow and comprehensive insights.
Security & Access Management: Managing user roles, permissions, and access rights within the platform.
Technical Support: Providing advanced support and troubleshooting for Ivanti-related issues.
Documentation: Maintaining clear documentation for configurations, processes, and upgrades.