Tire Field Service Representative

Tire Field Service RepresentativeHankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN.

The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.Career Growth: Opportunities for internal mobility, leadership development, and continued learning.Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.Inclusive Culture: Committed to diversity, teamwork, and sustainability.Reports to: Field Service Unit ManagerLocation: Monee, ILJob PurposeHankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties.

This position is based out of Hankook's warehouse in Monee, IL.Key ResponsibilitiesResponsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest.Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tiresMust be willing to travel 50% of the time to customer locationsResearch and resolve customer complaints and issuesHave knowledge of competitor products and tire industry regulationsAny other duties assigned by managementQualificationHigh School diploma required, bachelor's degree preferredAt least 4 years of relevant experience in the Tire/Automotive industriesStrong oral and written communication abilityCustomer service experience preferredMust have a valid driver's license and personal vehicle for travelIntermediate to advance Microsoft office capabilitiesMust be able to work out of the Monee, IL warehouse 50% of the timeHankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.