TikTok Shop - Site Operations Manager

TikTok Shop - Site Operations ManagerLocation: FontanaEmployment Type: RegularJob Code: A BResponsibilitiesTeam Overview TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees. The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.Responsibilities:Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operationsOwns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goalsResponsible for providing strategic and long-term planning inputs including peak season planningDrives continuous improvement to optimize operations and improve productivityChampion strategic projects that have network-wide impactLeverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problemsEstablishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experienceSets clear goals and expectations for team members, measure performance and provide feedbackQualificationsMinimum Qualifications:Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience5 years of experience managing third-party logistics providers/vendorsStrong project management and continuous improvement skillsExperience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputsTrack record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.Preferred Qualifications:Continuous improvement, Lean Six Sigma, Kaizen experienceWriting training documents and standard operating proceduresJob InformationFor Pay TransparencyCompensation Description (Annually): The base salary range for this position in the selected city is $ - $ annually.Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.About TikTokTikTok is the leading destination for short-form mobile video.

At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.

Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.