Providing advanced technical support, the full-time Tier 3 Technical Support Lead will diagnose and resolve complex issues for DrFirst applications, collaborating with internal teams and utilizing Python for automation and process improvements in a remote environment. Key responsibilities Triage and resolve cases escalated from Tier 2 and interdepartmental teams, determining root causes of client-reported issues Manage assigned cases in accordance with service level agreements, performing in-depth troubleshooting and analysis Drive automation and process improvements through the development of Python scripts and collaborate with Development and Product teams to recreate issues Required qualifications Master's degree preferred Expert knowledge of relational databases (Oracle/PostgreSQL) and proficiency in PL/SQL and SQL query writing Proficiency in Python and scripting for automation and data analysis 2+ years of professional Tier 1/Tier 2 experience Healthcare IT experience desired