We are seeking an experienced Tier 3 Help Desk Specialist to help us provide exceptional customer service. As a Tier 3 Help Desk Specialist, your ability to troubleshoot non-documented problems and think outside of the box is of the utmost importance. Candidates that have recent experience working for an MSP are preferred.
This is a remote position, but candidates must be located in the Saint Louis area.
Tier 3 Help Desk Responsibilities
- Managing technical projects and implementations
- Working with and mentoring junior technicians through more complex tickets
- Triaging ticket importance and escalation
- Ensuring that our clients have the best support experience on the planet
Technical Things We'd Prefer You Have Experience With
- Microsoft Office 365
- Microsoft Active Directory
- Microsoft Azure
- Microsoft SharePoint
- Microsoft Exchange
- Firewalls
- Switches
- Routers
- Network Cabling
- Networking fundamentals (DNS, DHCP, VLAN’s, etc)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule
- 8-hour shift
- Monday to Friday
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Project Management and Information Technology
Industries
- Staffing and Recruiting
Tier 3 Help Desk / IT PM / TAM in union at Unknown Company
This position is listed as full time and able to be worked remotely.