Leading a team of support professionals, the full-time Tier 2 Support Lead will manage deskside and executive support activities, coordinate technical support for incidents, and enhance the customer experience in a fully remote environment. Key responsibilities Oversee Tier 2 deskside and executive support activities to meet customer expectations and operational priorities Coordinate technical support for incidents, service requests, and hardware lifecycle efforts Collaborate with service teams and stakeholders to improve performance and customer satisfaction Required qualifications Bachelor's Degree in Computer Science, Information Technology, or a related field Strong experience in deskside IT operations or enterprise endpoint support environments Experience with hardware lifecycle support and IMAC processes Ability to manage competing priorities in fast-paced operational settings Desired certifications may include ITIL, HDI, or Microsoft certifications related to end-user computing