Working remotely, the full-time Tier 2 Network Engineer will manage customer support requests, collaborate with team members to resolve issues, and document solutions while contributing to a high-quality managed services support environment. Key responsibilities Responding to customer support requests through incident tickets, phone calls, and email with professionalism Collaborating with team members to troubleshoot advanced problems and maintain quality customer service Documenting resolutions and creating knowledge base articles to improve service efficiency Required qualifications Minimum of 6 years' experience administering/supporting networking technologies Possession of an associate or bachelor's degree in Information Technology or equivalent work experience Experience designing and implementing network topologies, including knowledge of switches and routers Understanding of firewall functions such as NAT/PAT and VPN, and experience with EIGRP/OSPF/BGP Relevant networking certification or willingness to obtain one, such as CCNA or NSE4