Job Description
Job Description
Tier 2 IT Support Technician
Company: ABQ-IT
Position Overview
ABQ-IT is seeking an experienced Tier 2 IT Support Technician to troubleshoot complex technical issues, support client infrastructure, and manage escalated service requests.
This position involves supporting multiple client organizations with varying technology environments, systems, and operational requirements. Responsibilities include remote technical support, onsite troubleshooting, systems administration, endpoint security, and client communication.
The ideal candidate is a resourceful problem solver with strong technical knowledge, excellent communication skills, and the ability to independently investigate and resolve issues. You will collaborate with Tier 1 technicians, engineering teams, security specialists, and vendors to provide reliable IT support and continuously improve service delivery.
Key Responsibilities
Technical Support & Troubleshooting
Diagnose and resolve escalated hardware, software, operating system, and network issues.
Troubleshoot Windows workstations, business applications, printers, scanners, and peripheral devices.
Support Microsoft 365, including Exchange Online, Outlook, Teams, OneDrive, SharePoint, and Entra ID.
Troubleshoot Active Directory, user accounts, permissions, shared drives, and print services.
Diagnose networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPNs, switches, and firewalls.
Support Windows Server, virtualization, network-attached storage, and backup systems as applicable.
Provide remote technical support and perform or coordinate onsite troubleshooting when necessary.
Identify recurring technical problems, investigate root causes, and recommend long-term solutions.
Endpoint Management & Cybersecurity
Utilize remote monitoring and management (RMM) systems for endpoint monitoring, patch management, maintenance, and troubleshooting.
Investigate endpoint security alerts and coordinate security incidents with the appropriate teams.
Review vulnerability assessments, prioritize remediation, and verify successful resolution.
Troubleshoot email security, web filtering, and endpoint protection issues.
Follow established security procedures when managing user access, permissions, and system configurations.
Verify changes and document actions taken to maintain system security and reliability.
Systems Administration & Client Support
Manage authorized user onboarding, offboarding,
Job Description
Tier 2 IT Support Technician
Company: ABQ-IT
Position Overview
ABQ-IT is seeking an experienced Tier 2 IT Support Technician to troubleshoot complex technical issues, support client infrastructure, and manage escalated service requests.
This position involves supporting multiple client organizations with varying technology environments, systems, and operational requirements. Responsibilities include remote technical support, onsite troubleshooting, systems administration, endpoint security, and client communication.
The ideal candidate is a resourceful problem solver with strong technical knowledge, excellent communication skills, and the ability to independently investigate and resolve issues. You will collaborate with Tier 1 technicians, engineering teams, security specialists, and vendors to provide reliable IT support and continuously improve service delivery.
Key Responsibilities
Technical Support & Troubleshooting
Diagnose and resolve escalated hardware, software, operating system, and network issues.
Troubleshoot Windows workstations, business applications, printers, scanners, and peripheral devices.
Support Microsoft 365, including Exchange Online, Outlook, Teams, OneDrive, SharePoint, and Entra ID.
Troubleshoot Active Directory, user accounts, permissions, shared drives, and print services.
Diagnose networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPNs, switches, and firewalls.
Support Windows Server, virtualization, network-attached storage, and backup systems as applicable.
Provide remote technical support and perform or coordinate onsite troubleshooting when necessary.
Identify recurring technical problems, investigate root causes, and recommend long-term solutions.
Endpoint Management & Cybersecurity
Utilize remote monitoring and management (RMM) systems for endpoint monitoring, patch management, maintenance, and troubleshooting.
Investigate endpoint security alerts and coordinate security incidents with the appropriate teams.
Review vulnerability assessments, prioritize remediation, and verify successful resolution.
Troubleshoot email security, web filtering, and endpoint protection issues.
Follow established security procedures when managing user access, permissions, and system configurations.
Verify changes and document actions taken to maintain system security and reliability.
Systems Administration & Client Support
Manage authorized user onboarding, offboarding,
Tier 2 IT Support Technician in albuquerque at Unknown Company
This position is listed as full time and able to be worked remotely.