To support customer success, the full-time Tier 2 Customer Support Representative will manage complex inquiries via phone, live chat, and email, ensuring compliance with regulations and providing exceptional service in a fully remote capacity. Key responsibilities Deliver Tier-1 and Tier-2 support services, including account assistance, troubleshooting, and inquiries related to payments and product functionality Provide privacy and regulatory support while ensuring adherence to company policies and codes of conduct Effectively escalate communications beyond expertise to ensure a positive customer experience Required qualifications Experience in customer support or service roles, particularly in a Tier-2 capacity Knowledge of privacy regulations and compliance standards relevant to customer interactions Ability to troubleshoot technical issues and provide solutions effectively Familiarity with payment processing and subscription services Availability to work graveyard shifts from 10 PM to 6 AM
Tier 2 Customer Support Representative in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.