Joining a dynamic team, the full-time Tier 2 Customer Care Specialist will manage escalated customer service and technical support inquiries, providing exceptional remote assistance while ensuring a positive customer experience. Key responsibilities Handle escalated calls regarding customer service and technical support with empathy and patience Acquire and document customer information and troubleshooting steps in the CRM database Utilize critical thinking to identify issues and provide effective resolutions in a timely manner Required qualifications High school diploma or equivalent Proficiency with Windows 10 Operating System and familiarity with Windows 11 Experience troubleshooting various devices, including iOS, Android, gaming consoles, and streaming devices Ability to work flexible shifts based on business needs Must reside in specific states and possess a smartphone for two-factor authentication
Tier 2 Customer Care Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.