Job Description
Job Description
Help Desk Analyst (Tier 1)
Job Description
Position Title
Help Desk Analyst (Tier 1)
Department
Service Desk / Technical Support
Reports To
Service Delivery Manager or Technical Lead
Employment Type
Full-Time
Salary Range
$45,000-$55,000 Position Summary
The Help Desk Analyst serves as the first point of contact for client support requests. This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues appropriately when additional technical expertise is required. Key ResponsibilitiesClient Support
* Respond to support requests by phone, email, and the ticketing system.
* Troubleshoot common workstation, Microsoft 365, application, printer, and peripheral issues.
* Perform password resets,
Job Description
Help Desk Analyst (Tier 1)
Job Description
Position Title
Help Desk Analyst (Tier 1)
Department
Service Desk / Technical Support
Reports To
Service Delivery Manager or Technical Lead
Employment Type
Full-Time
Salary Range
$45,000-$55,000 Position Summary
The Help Desk Analyst serves as the first point of contact for client support requests. This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues appropriately when additional technical expertise is required. Key ResponsibilitiesClient Support
* Respond to support requests by phone, email, and the ticketing system.
* Troubleshoot common workstation, Microsoft 365, application, printer, and peripheral issues.
* Perform password resets,
Tier 1 Technical Support Specialist in columbus at Unknown Company
This position is listed as full time and onsite.