Tier 1 Support AnalystOur client is looking for a computer support professional for all of the core business units. This includes hardware problems, software issues, connectivity problems, wireless/mobile issues, printing problems, and functionality questions. Support is done remotely via remote control software and over the phone 100% of the time.
Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.Tier 1 Support Analyst Duties:Supports end users via phone and remote support toolsImages computers and prepares them for end user deploymentSupports Microsoft Office 365 application issuesSupports Microsoft Windows 7 and 10 on HP Desktops / LaptopsDocuments all work done through Service Now Helpdesk applicationSupports wireless connectivity for laptops and mobile devicesSupport remote connectivity via Cisco VPN client softwareEffectively manages time to make sure calls are responded to in timely mannerEscalates calls to appropriate next Tier support groups when necessaryAttention to detail in all aspects of handling customer callsTier 1 Support Analyst Skills & Qualifications:Must have direct experience providing support in the listed technologies:Windows 7 and 10 Operating System troubleshooting and configurationMicrosoft Office 365 installation, configuration and troubleshootingDesktop/Notebook hardware installation, configuration and troubleshootingComputer peripheral and hardware installation, configuration and troubleshooting.
Tier 1 Support Analyst in indianapolis at Unknown Company
This position is listed as full time and able to be worked remotely.