Providing end-user support remotely, the full-time Tier 1 Engineer, Virginia Licensed, will respond to customer support requests, troubleshoot IT issues, and collaborate with team members while ensuring compliance with CMMC standards. Key responsibilities: Responding to customer support requests for Defense Industrial Base clients Collaborating with team members to resolve escalated customer support issues Documenting resolutions and maintaining knowledge base articles Required qualifications: Associates degree in IT-related curriculum or equivalent industry experience Experience with Active Directory/Entra AD and Office 365/Microsoft 365 Understanding of LAN/WAN environments 1+ year experience in a Managed Service Provider environment preferred Security+ and Microsoft 365 Fundamentals certifications
Tier 1 Engineer, Virginia Licensed in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.