Ticket Services Coordinator

Company Description: Founded in 1961, the Century Club of San Diego is a 501(c)(3) nonprofit organization that hosts San Diego’s annual PGA TOUR event, The Sentry, to support the local community and youth programs. For over six decades, the organization has used golf to showcase San Diego to an international audience, generating an annual economic impact of $67.5 million and bolstering tourism and local businesses. The Century Club provides capacity-building resources to nonprofit partners serving at-risk and underserved youth, amplifying their impact across the region through the Champions for Youth program. Combining charitable giving, volunteerism, and the expertise of its members, the Century Club strengthens community organizations and highlights the best of San Diego on and off the course. To learn more, visit https://centuryclubsd.org/.

THE POSITION

The Ticket Services Coordinator will serve multiple functions for the event including supporting the overall Tournament ticketing function and transportation plan, assisting with the fulfillment of event credentials, and assisting in the Tournament sales function (servicing, administration, and fulfillment).

This position reports to the Manager, Ticket Services.

RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Provide exceptional customer service to all customer groups for The Sentry (TS)
• Serve as a source of information for spectators, managing ticket-related incoming calls and emails
• Work with tournament staff to fulfill all contractual ticketing needs for the Tournament and ensure proper distribution of tickets to groups, individuals and TS clientele
• Assist with inventory, tracking and on-site fulfillment of tickets, parking passes, badges, and credentials during tournament week
• Work alongside Ticketing Manager to troubleshoot any ticket issues that may arise
• Assist with the coordination of tournament volunteer activities including uniform inventory and distribution, operations, etc.
• Serve as a source of information for spectators, helping field incoming calls and emails
• Welcome on-site visitors, determining visitors’ needs to provide efficient and accurate assistance
• Assist tournament staff with special events and projects as needed
• Provide administrative support to other team members and departments such as mailing, shipping, photocopying, and collating

REQUIRED SKILLS

• Ability to provide a high level of customer service
• Must be able to multi-task and be extremely detail-oriented
• Excellent verbal and written communication skills
• Possesses an outgoing personality with exceptional interpersonal skills
• Enjoys problem-solving

PREFERRED SKILLS/INTERESTS

• Knowledge of Microsoft Office, including Word, Excel, and Outlook
• Ability to work in a fast-paced, team environment
• Interested in learning more about working in sports or large-scale events
• Aptitude for learning new software such as Ticketmaster and Salesforce

EMPLOYMENT EXPECTATIONS & BENEFITS

This is a part-time position starting January 4, 2027, and ending Monday, February 1.

• From January 4 – 15, this position will be asked to work 4 hours each day (Monday – Friday).
• From January 18 – January 31, this position will work approximately 8 hours each day (Monday – Saturday).
• Roughly 2-4 hours will be needed on Sunday, February 1.

PAY

$18.35/hour

The Century Club of San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.