To support customer security, the full-time remote Threat Response & Remediation Engineer will drive investigations, contain threats, and deliver comprehensive remediation while ensuring clear communication and customer success from detection through resolution. Key responsibilities Perform investigations into detected threats using EDR, Network, and Identity telemetry to analyze, contain, and remediate threats in customer environments Identify, scope, and manage ongoing customer incidents, developing remediation plans and providing thorough reports of actions taken Collaborate with cross-functional teams to develop new approaches to threat remediation and provide strategic insights for product improvement Required qualifications 4+ years of cybersecurity experience with proven ability to independently investigate and analyze threats and respond to security incidents Working knowledge of EDR platforms such as CrowdStrike, Microsoft Defender for Endpoint, or others, along with familiarity with Information Security controls Deep understanding of Windows and macOS operating system internals and network communications, with functional knowledge of Linux systems Demonstrated curiosity and active exploration of AI tools to enhance workflows and problem-solving Excellent written and verbal communication skills to explain complex technical concepts to diverse audiences