- Serve as primary point of contact for customers in the therapeutic area, addressing their needs and identifying opportunities for ecosystem and therapeutic area strategies at the point-of-care.
- Lead end-to-end experience for assigned customers/accounts, driving clinical and non-clinical decision making at the point of care and providing education on topics ranging from clinical to non-clinical aspects.
- Proactively develop solutions for complex accounts within and across ecosystems, including academic, delivery network focused, and therapeutic area specific accounts.
- Represent Genentech products ethically and professionally, following guidelines and using approved materials.
- Ensure product access and provide education on product information, appropriate use, as well as on patient assistance and reimbursement resources, triaging to appropriate experts when needed.
Requirements
- Business, scientific or clinical degree, Bachelor's degree level at minimum
- Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems), is required
- 6 or more years of experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
- Demonstrated ability to coach, train, and mentor peers or others to help them meet and exceed their goals, targets, and responsibilities.
- Preferred Qualifications: Lupus, Nephrology and/or Rheumatology Experience is Preferred
- Account Management Experience
- Ability to flex and learn new disease states
- Consistently achieved financial and quantitative targets, as well as qualitative goals.
- Proficient in addressing operational issues related to the delivery of healthcare products, including reimbursement and supply, while ensuring compliance with external laws, codes, and company policies in the healthcare industry
Core Competencies
Demonstrates expertise in account management and customer engagement within the healthcare ecosystem, with a strong focus on driving clinical and non-clinical decision-making. Proficient in educating stakeholders on product information and navigating reimbursement processes while ensuring compliance with industry regulations.
Highest-signal resume keywords
- Account Management Experience
- Sales Experience With HCPs
- Cross-Functional Industry Experience
- Coaching And Mentoring Skills
- Lupus, Nephrology, And/or Rheumatology Experience
ATS Optimization Keywords
Hard Skills
- Clinical Education
- Product Access Management
- Reimbursement Knowledge
- Operational Issue Resolution
- Financial Target Achievement
Soft Skills
- Customer Engagement
- Problem Solving
- Communication Skills
- Flexibility And Adaptability
Industry Keywords
- Life Sciences
- Pharmaceuticals
- Biotechnology
- Healthcare Ecosystem
- Therapeutic Area Strategies