The Howdy Group: Bilingual Buyer Service Agent (Cantonese/English) additionally Korean

The Howdy Group: Bilingual Buyer Service Agent (Cantonese/English) additionally Korean

We’re looking for a Healthcare Buyer Relations Specialist to affix our distant group. On this position, you’ll present compassionate, high-quality assist to sufferers and well being plan members throughout a wide range of channels. Working from the consolation of your house, you’ll help with appointment scheduling, plan enrollment, and common inquiries, guaranteeing every interplay displays empathy, accuracy, and professionalism. In case you thrive in a customer-focused surroundings and are captivated with enhancing the healthcare expertise, we might love to listen to from you.

Key Obligations

• Deal with buyer inquiries and supply correct data through telephone calls (inbound, outbound) and electronic mail
• Make outbound calls to schedule appointments and comply with up with sufferers
• Enroll members in well being plans and help with plan particulars
• Carry out administrative duties associated to customer support
• Keep correct and detailed data of buyer interactions
• Present distinctive service to make sure buyer satisfaction

Qualifications & Necessities

• Fluency in English and Cantonese or Korean/English (verbal and written) required
• Availability to work 9:00 AM to five:00 PM EST (United States)
• Glorious communication and interpersonal expertise
• Earlier expertise within the Healthcare sector is a plus (however not required)
• Earlier expertise in customer support is a plus
• Have to be organized and have the power to multitask in a fast-paced surroundings with consideration to element
• Skill to work independently and meet deadlines with minimal supervision
• Dependable pc (Home windows 10 or newer), two displays, and secure high‑speed web required

Compensation & Advantages

• 100% distant work
• Compensation in USD
• Full-time place with 40 hours per week
• Alternative to assist aged people and contribute to their well-being
• Nice work surroundings with potential for progress
• As much as $800K in hiring bonus after 6 months (restrictions apply)

This place is good for bilingual professionals who can successfully talk with each English and Cantonese-speaking sufferers, guaranteeing culturally delicate and linguistically applicable healthcare assist.