Seeking a Texas Licensed Quality Manager, the full-time work-from-home position will manage customer experience, oversee vendor relationships, and drive operational excellence through cross-functional collaboration. Key Responsibilities: Serve as the primary liaison between internal partners, customers, and external vendors to ensure exceptional service delivery Collaborate with various departments to support customer onboarding, process improvements, and operational readiness Monitor vendor performance and service-level agreements, implementing corrective actions as necessary Required Qualifications: Bachelor's degree in Business, Operations Management, Communications, or a related field, or equivalent experience 3+ years of experience in operations, customer support, vendor management, or project management Experience with Salesforce, FIS, or similar operational platforms Demonstrated vendor management and SLA oversight experience Familiarity with Lean, Six Sigma, or continuous improvement methodologies