Texas Licensed Pharmacy Technician

Working remotely, the part-time hourly Call Center Pharmacy Technician will manage inbound calls from members and providers, review clinical documentation for prior authorization, and document determinations while ensuring compliance with protocols. Key Responsibilities Handle inbound calls from members, providers, and other healthcare professionals Guide callers through the criteria-based prior authorization process with strong customer service Document approvals/denials accurately and timely, escalating complex inquiries to the pharmacist Required Qualifications 1+ year experience as a Pharmacy Technician in an administrative support or call center role High-volume customer service or call center experience preferred, ideally in healthcare Verifiable High School Diploma or GED Strong computer skills, including word processing and spreadsheets Pharmacy Tech license/certification preferred, with eligibility for registration/licensure per state regulations