To support the Underwriting team, the fully remote Texas Licensed Customer Service Representative will manage high-volume inbound calls, assist agents and policyholders with underwriting inquiries, and provide exceptional customer service across TX, FL, and GA markets. Key responsibilities Manage and respond to 75-100 inbound calls daily from policyholders and agents regarding underwriting processes and policy-related concerns Educate customers and agent partners on policy details, coverage options, and premium calculations while ensuring compliance with underwriting guidelines Collaborate with various departments to address customer needs and participate in training sessions to stay updated on industry trends Required qualifications High school diploma or equivalent; some college coursework preferred Minimum 2 years of customer service experience in a call center environment, preferably within the insurance industry Bilingual in Spanish is highly desirable Familiarity with underwriting processes and regulations is a plus Proficiency in Microsoft Word, Excel, and Windows-based applications