To enhance customer service operations, the full-time Texas Licensed Customer Service Analyst will develop and execute reporting, documentation, and improvement initiatives while working remotely. Key Responsibilities Prepare and analyze customer service reports, service level results, and complaint trends to support decision-making Administer customer documentation and reporting requirements for defined workflows or portfolios Investigate service data and recurring issues, coordinating corrective actions with stakeholders Required Qualifications 2+ years of experience in customer service operations, reporting, or business analysis Experience with service data, CRM/case systems, and spreadsheets for issue investigation and performance tracking Bachelor's degree in Business, Customer Service, Communications, or a related field preferred; equivalent experience considered