Texas Licensed Customer Resolution Specialist

To enhance customer loyalty and brand equity, the full-time Texas Licensed Customer Resolution Specialist will manage guest and hotel inquiries, resolving issues creatively and efficiently while working remotely. Key responsibilities Receive, document, and manage customer resolution cases from intake through closure Investigate concerns by gathering information and coordinating with relevant stakeholders Communicate case status and follow-up actions to customers through approved channels Required qualifications High school diploma or G.E.D. equivalent Minimum one year of related work experience in customer service or service recovery Experience resolving customer issues and managing cases from intake to closure Familiarity with case management or customer relationship management systems Ability to review customer feedback and identify recurring issues