Texas Licensed Collection Representative

To support a growing team, the full-time Texas Licensed Collection Representative will handle high-volume calls, negotiate payment arrangements for past-due medical balances, and exceed performance metrics while working remotely. Key responsibilities Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Maintain accurate documentation and follow all required laws and standards Required qualifications Texas Licensed Collection Representative certification or willingness to obtain Professional Collections Specialist (PCS) certification within one year High School Diploma or equivalent (i.e., GED) required Ability to navigate multiple computer applications and databases simultaneously Reliable and responsible with a strong commitment to punctuality and productivity Successful completion of company collector training program