Texas Customer Service Representative

Supporting the Health Texas project, the full-time Texas Customer Service Representative will provide customer care and benefit enrollment services via telephone and web-based portals, with a hybrid work arrangement that includes onsite training and potential remote work. Key responsibilities: Answer incoming customer inquiries through various channels while adhering to performance standards and privacy requirements Provide accurate information regarding programs and services to consumers and track all customer interactions in applicable systems Resolve routine customer issues and escalate complex inquiries to designated staff for further investigation Required qualifications: High school diploma or GED required, with 0-6 months of relevant professional experience or equivalent combination of education and experience Proficient typing skills and ability to manage high-volume calls Strong organizational skills and capacity to multi-task effectively Basic computer proficiency in Windows and/or Mac systems Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)