Providing customer care and benefit enrollment services, the full-time Texas Customer Service Representative will support the Health Texas project by handling inquiries via telephone, IVR, and web-based portals in a fully remote environment. Key responsibilities Answer incoming customer inquiries and provide accurate information regarding programs and services Track and document all customer interactions and resolve routine issues while adhering to performance standards Facilitate customer requests and escalate complex issues to designated staff for further resolution Required qualifications High school diploma or GED required, with 0-6 months of relevant professional experience preferred Availability to work shifts between 8:00 AM and 6:30 PM CST Ability to type efficiently and handle 100+ calls a day Basic computer aptitude in Windows and/or Mac Must be able to work onsite on Day 1 for equipment training
Texas Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.