Seeking motivated individuals, the full-time Texas Customer Care Representative will engage in meaningful conversations with customers over the phone, providing assistance with pet-related inquiries while working remotely from home. Key responsibilities: Communicate with customers regarding their shopping needs and resolve any issues they encounter Research and problem-solve to deliver effective solutions and ensure customer satisfaction Collaborate with team members using virtual tools to foster a customer-centric culture Required qualifications: 2 years of customer service experience High school diploma or equivalent experience Ability to multi-task in a fast-paced environment Proficient in computer usage for data entry and internet browsing Willingness to pass a background check