Tennessee Licensed Customer Service Specialist

Serving as a primary point of contact, the remote Healthcare Customer Service Specialist will manage inbound and outbound communications, efficiently resolving inquiries to ensure a positive customer experience while residing in Tennessee. Key responsibilities Connect with customers via phone, email, chat, or social media to address inquiries and concerns Calmly resolve and de-escalate issues, escalating interactions when necessary Track call-related information for auditing and reporting purposes while providing feedback on call issues Required qualifications High School Diploma or equivalent Minimum of 6 months of customer service experience Must be 18 years of age or older Ability to type at least 25 words per minute Familiarity with desktop computer systems and general knowledge of Windows-based systems