Delivering exceptional customer experiences, the full-time Tennessee Licensed Customer Service Representative will manage inquiries related to billing and insurance through inbound and outbound calls, while working remotely and independently to exceed performance metrics. Key responsibilities Resolve complex billing and insurance issues by handling calls from patients, law offices, and insurance companies Provide payment options and facilitate payment processing for accounts with outstanding balances Maintain accurate documentation and adhere to company policies while navigating internal and client systems Required qualifications High School Diploma or equivalent (GED) required Prior experience in a call center and healthcare customer service setting is preferred Familiarity with medical billing and coding, and knowledge of Artiva and Cerner Soarian applications is preferred Ability to communicate effectively and navigate multiple computer applications simultaneously Self-motivated with the ability to work efficiently in a remote environment