Tennessee Licensed Customer Service Advocate

Providing prompt and courteous responses to customer inquiries, the full-time Tennessee Licensed Customer Service Advocate will work remotely to ensure effective customer relations, perform research to resolve inquiries, and maintain accurate records while adhering to departmental standards. Key responsibilities Respond accurately and timely to customer inquiries via various communication channels Initiate adjustments and coordinate with other departments to resolve customer issues Provide feedback to management regarding customer concerns and assist in process improvements Required qualifications High School Diploma or equivalent Basic computer operating skills and familiarity with standard office equipment Ability to handle high-stress situations and demonstrate good judgment Strong customer service skills and the ability to operate multiple computer systems effectively Excellent verbal and written communication skills