To support a growing collection team, the full-time Tennessee Licensed Collection Representative will handle high-volume calls, negotiate payment arrangements, and exceed performance metrics while working remotely. Key responsibilities Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Maintain accurate documentation and ensure compliance with all relevant laws and standards Required qualifications Tennessee Licensed Collection Representative certification or willingness to obtain Professional Collections Specialist (PCS) certification within one year High School Diploma or equivalent (e.g., GED) required Ability to navigate multiple computer applications and databases simultaneously Reliable and responsible with a proven track record of punctuality Experience in negotiating payment successfully and overcoming objections