Tennessee Healthcare Customer Service

As a remote Healthcare Customer Service Representative based in Tennessee, the successful candidate will manage inbound and outbound communications, efficiently resolving inquiries to ensure a positive customer experience while working in a fast-paced environment. Key responsibilities Connect with customers via phone, email, chat, and social media to address inquiries and concerns Calmly de-escalate issues and escalate interactions when necessary Track call-related information for auditing and reporting purposes Required qualifications High School Diploma or equivalent Minimum of 6 months of customer service experience Must be 18 years of age or older Ability to type at least 25 words per minute Comfortable with desktop computer systems and general knowledge of Windows-based systems