Supporting inbound calls from members and providers, the full-time Project-Based Customer Service Representative will deliver accurate healthcare-related information and assistance while working remotely in a fast-paced environment. Key responsibilities Actively listen to callers, addressing their concerns and providing a positive customer experience Offer accurate information regarding healthcare plan services, eligibility, and account updates Research inquiries across multiple systems and document all interactions thoroughly Required qualifications High school diploma or equivalent; must be 18 years of age or older Minimum of 6 months of relevant customer service experience, preferably in healthcare Bilingual fluency in Spanish and English is a plus Strong computer proficiency and ability to navigate multiple applications efficiently Willingness to work flexible shifts, including evenings and weekends, based on business needs
Tennessee Healthcare Customer Service in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.