Tennessee Customer Service Specialist

Working remotely from Tennessee, the full-time HSN Customer Service Specialist will manage high volumes of inbound customer calls, assisting with inquiries, promoting products, and personalizing customer experiences while adhering to a set schedule that includes weekend shifts. Key responsibilities Handle a busy day of inbound customer inquiries, providing assistance and problem-solving support Promote additional products during customer interactions to enhance sales opportunities Manage tasks such as confirming refunds, processing payments, and analyzing account data Required qualifications At least 12 months of customer service experience Ability to work in a virtual environment with a distraction-free setup Proficiency in navigating multiple systems and screens Own a Microsoft 11 computer and meet additional equipment requirements Availability to work weekends, holidays, and additional hours as needed