Providing multi-level support to customers, the full-time Tennessee Customer Service Representative will manage customer inquiries, resolve issues, and assist retail sales representatives in a 100% remote work environment. Key responsibilities Accepts, resolves, and escalates customer concerns while documenting interactions according to department standards Utilizes internal systems to research customer accounts and history, ensuring efficient follow-up contacts Independently evaluates customer concerns and determines reasonable resolutions based on department guidelines Required qualifications High School diploma or equivalent required Strong proficiency in various computer applications and software required Previous experience in customer service preferred Adeptness in navigating operating systems and productivity tools relevant to the role preferred