Empathetic and dedicated, the full-time Temporary Member Advocate will provide guidance on health insurance and employer benefits while assisting members with onboarding and care journey issues in a remote environment. Key responsibilities Provide accurate guidance on health insurance and employer benefits through multiple communication channels Assist new customers with onboarding and ensure they understand their health plan options Support members in navigating their care journey, including provider searches and claims issues Required qualifications Bachelor's degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred Bilingual in English and Spanish preferred but not required Some knowledge of healthcare and/or insurance benefits preferred Experience with modern web applications and remote work Values-oriented with a strong desire to improve the healthcare system