Monitor and respond to email and SMS in Gorgias with care and empathy. Review AI-drafted replies for accuracy, brand tone, and policy alignment before customers see them. Own escalations and sensitive tickets, including delivery, billing, and subscription issues. Requirements: Minimum 3 years of customer support in e-commerce/DTC, ideally pet, consumables, or beauty. Hands-on experience with Gorgias, Shopify, and AI support tools like Yuma.ai. Exceptional written communication and autonomous time management in a fully remote environment. Details: Temporary role from mid-November 2026 to mid-January 2027 with potential extension. Reports to Head of Customer Experience; focus is quality, speed, and good judgment. Golden Child is a Miami-based startup redefining pet nutrition with human-grade, chef-crafted food and functional drizzles. We are a small team of veterinary nutritionists, supply chain experts, and chefs committed to quality and culinary craftsmanship. #J-18808-Ljbffr
Temporary CX Specialist (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.