Serving as a vital link between members and health care professionals, the full-time Temporary Customer Service Representative will provide support by answering inquiries about benefits, claims, and eligibility while working remotely from designated states. Key responsibilities Act as an advocate for callers, addressing questions and resolving issues related to health insurance benefits and claims Conduct research to find accurate information and provide tailored communication to meet each caller's needs Prioritize customer satisfaction while embodying the organization's mission and values Required qualifications High school diploma or equivalent At least 6 months of customer service experience in a call center or similar environment Proficient PC skills with the ability to navigate multiple applications during calls Ability to apply mathematical concepts and calculations Willingness to learn and adapt to changes in products and regulations