To support the Benefits Administration team, a temporary Client Services Representative will manage high volumes of inbound and outbound contacts, identify customer needs, and maintain detailed records while working full-time remotely from September through March 2027. Key responsibilities Support large volumes of inbound and outbound contacts promptly while maintaining ownership of the contact experience Identify customer needs, clarify information, and provide solutions while adhering to compliance guidelines Utilize the ticketing process to collaborate with team members and resolve assigned cases efficiently Required qualifications High School diploma required; associate's degree preferred 2 years of customer service experience with a high level of customer engagement Basic understanding of health insurance terminology preferred Strong data entry skills and proficiency in using a PC with multiple applications simultaneously Ability to work flexible 8.5-hour shifts based on business needs