Vacheron Constantin Boutique Operations TempRichemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ??of our Houses, through a process of permanent creativity.Founded in 1755, Vacheron Constantin is the world's oldest watch Manufacture in continuous production for over 260 years, faithfully perpetuating a proud heritage of watchmaking excellence and stylistic sophistication through generations of master artisans.Role OverviewVacheron Constantin is looking for a Boutique Operations temp to join its New York Flagship team.
As an Operations Supervisor, your mission will be to be responsible for boutique operational support. You will assist and report to the Flagship Director to ensure efficiency of administration, inventory, operations and logistics, while collaborating the sales team.ResponsibilitiesPartner with management to support overall operations of boutique, as neededMonitor daily financial aspects of boutique sales: ensure daily transactions and proper paperwork are submitted to Corporate Offices on time and with accuracyDaily set up and break down of boutique for opening/closing as neededEnsure efficient administrative opening and closing of the boutiqueOversee inventory control process to prevent stock losses and ensure integrity and quality of stockManage all functions of Operations in line with the Maison's Policy and ProceduresManage boutique operations in accordance with Brand and group compliance policiesEnsure effective and flawless compliance audit and present an action plan follow up post auditMaintain strong partnership with Richemont local Finance, Audit & Security teams, while maintaining all guidelines and expectationsAssist with special projects, as neededBusiness Development:Strongly contribute to grow Brand's reputation and desirability in the market by participating in networking activities outside of the Boutique including client eventsBe aware of the local business environment and its impact on our sales, including the commercial activities of competitorsClienteling:In collaboration with the boutique team, participate to all CRM and clienteling initiativesLead by example, monitor clienteling activities and share best practices with the team to recruit new clients and prospects and develop individual relationships (i.e. appointment booking process, data accuracy, clienteling tools and reportings…)Represent Brand Identity - Act as a Maison Ambassador:Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail communityEnsure image and operational standards accordingly to VAC guidelines (i.e.
ordering and restockingEnsure image and operational standards accordingly to VAC guidelines (music, scent, flowers, boutique cleanliness,…)Review and report any store maintenance issues, coordinate with local contractors/vendors in partnership with managerCoordinate suppliers to maintain utmost client experience (incl. cleaning, flowers, etc.)Adhere with passion to the values and rituals of presentation established by the MaisonTeam Collaboration:Develop a positive, trusting relationship with the teamPartner with management to identify training needs and coaching opportunitiesEnsure proper understanding and execution of all brand guidelines and procedures among the teamQualifications:Education:• College degree preferredRequired experience:• 2+ years previous experience in watches or high-value luxury product sales preferredTechnical skills / abilities:• Strong understanding of Customer Service needs and customer priorities• Excellent computer skills• SAP exposure is a plusPersonal skills:Excellent interpersonal and communication skills are requiredOrganized, curious, enthusiastic and solution drivenStrong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks simultaneously and with precisionSelf-starter with team-player approachMust be available to work retail hours including nights and weekendsMust be able to handle physicalSalary: $30 to $34 per hour#Richemont #WeCraftTheFuture