Teller

Teller PositionThe teller is the first point of contact for credit union members. Under general supervision, but in line with established policies and procedures, the teller processes a wide variety of financial transactions, including requests for deposits, withdrawals, loan payments, monetary instrument sales, credit card payments, and savings bond redemption. The teller focuses on delivering exceptional member service while promoting and cross-selling credit union products.Essential Job FunctionsRepresent SMCU to the members in a courteous and professional manner while providing accurate service with transaction processingInspect all checks, bonds, negotiable instruments, and withdrawal requests to determine negotiability and verify customer identityProcess and handle requests for cash, check deposits, withdrawals, monetary instrument sales, loan payments, credit card payments, issuing debit cards, account transfers, and account maintenanceResponsible for secure handling of cash, balancing cash drawer, and reporting any discrepanciesAdhere to federal and state compliance regulations and to corporate policies and procedures for transaction processingContribute to a positive work environment and SMCU image by maintaining courteous, respectful and effective interactions, teamwork and communication with employees and members to enhance positive behaviors and employee satisfactionUtilize active listening skills to assess member needs and offer targeted product solutionsProvide exceptional service to members while processing transactions accurately, efficiently, and handling inquiriesActively engage in service and product referrals to affiliated credit union partnersConsistently work to meet or exceed assigned sales and service goals by cross-selling and opening new accounts, services, and performing account maintenance as neededProcess work in compliance with security protocols, internal policies, procedures, and banking regulations to prevent fraudulent transactionsAdhere to credit union security policies, including verifying customer identification and recognizing potentially fraudulent activityAssist with dual control branch settlement procedures for vaults, cash dispensers, and ATM unitsAssist with the branch opening and closing processPrioritize continued education and learning by completing assigned coursework for product knowledge and regulatory complianceCollaborate with internal fraud and security team to report suspicious transactions or fraudulent activityOther DutiesAttend staff, departmental, and other required meetings and trainings.Travel to conferences, or other professional development and networking eventsProvide service to our membership communities by actively volunteering time to local civic and charitable organizations.Provide support and work at other branches within the network as neededOther duties as assigned.Qualifications, Experience, and EducationHigh School diploma or equivalentSix to twelve months of experience in a teller or customer service position or equivalent related cash handling experienceSolid mathematical skills for counting cashEffective organizational and communication skills and attention to detailAbility to utilize various types of office equipment including computer terminals and softwareComputer and Equipment SkillsFoundational computer skills, including Microsoft Office Suite and the Internet.

Ability to navigate at a basic level within web-based applicationsUse of Outlook email and calendaringUse of online teleconferencing software (e.g., Zoom or Teams)Use of transaction processing software programsUse of calculatorCompetenciesThe competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentUsual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.Physical DemandsWhile performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit.

The individual is occasionally required to stoop, kneel, crouch or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.