Teller PositionHOPE OverviewHOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.Job SummaryThe Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service.
Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled.
This position is in the HOPE branch network's various locations.Essential FunctionsPrepare and process teller transactions efficiently and effectivelyAdhere to established cash handling and balancing proceduresProvide service excellence to all stakeholdersAchieve monthly growth and retention targets per individual Retail Work PlanAdhere to all HOPE policies, procedures, and security protocolsAdhere to all regulatory compliance requirementsPerform general administrative duties such as attending meetings, report production, etc.Perform other duties as assignedAccountability for Business ResultsCross-sell HOPE productsSpecified Authority LevelAccess to teller drawer balance up to $10,000, exact value to be assignedAccess to vault with one member of management presentCompetencies/SkillsAttention to Detail – Taking responsibility for a thorough and detailed method of working.Customer Focus – Knowing the (internal and external!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.Integrity – Upholding generally accepted social and ethical standards in job – related activities and behaviors.Organizational Awareness – Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.Results Orientation – Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.Teamwork – Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.QualificationsRequired High School diploma or GEDPreferred 2+ years of cash handling experience2+ years of customer service experienceBilingual proficiency in English and SpanishWork EnvironmentEmployee spends the majority of time in office environment, generally accessible to the public, members, and potential membersNoise level in the work environment is usually moderateReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPhysical DemandsEmployee is regularly required to sit, stand and walkEmployee will use hands to finger, handle or feel, reach with hands and arms, and talk or hearEmployee will irregularly lift and/or move up to 10 poundsEmployee will frequently travel to various branches within the company's marketReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsComprehensive Benefits PackagePaid Vacation and Sick Time11 Paid Holidays401(k) with Company MatchMedical, Dental, and Vision BenefitsFlexible Spending Account (FSA)Disability BenefitsLife Insurance, Critical Illness, AccidentEmployee Assistance Program (EAP)Tuition Reimbursement, Professional DevelopmentAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.