Telephonic Outreach Specialist

Connecting virtually with eligible members, the full-time Telephonic Outreach Specialist will engage in initial conversations to assess needs and initiate the intake process, serving as the primary contact until a Community Health Partner is assigned, all while working remotely. Key responsibilities: Provides telephonic and virtual outreach and engagement services to eligible members Initiates the intake process and facilitates handoffs to the care team while documenting necessary information Communicates urgent needs and relevant information to care teams and tracks performance within the Commons platform Required qualifications: Minimum of 1 year of experience in a similar role Familiarity with telephonic outreach and engagement processes Experience using data management systems, specifically Commons or similar platforms Ability to collect verbal and written consent from members Understanding of community health services and care coordination