Sebenza LLC is a woman owned small business operating out of McLean, VA. We currently have an immediate opening for a Telecommunications Technician to support our contract in Lanham, MD .
Will provide support for network switches/firewalls/routers, video teleconferencing (VTC), webcast and Virtual Private Network (VPN) services.
The following are the required tasks that are expected for this position; other duties may be required as they are assigned.
- Provide Tier 1 & 2 telecommunication user support for:
- Install and support of telecommunications hardware;
- Diagnose and resolve network device configuration problems;
- Evaluate and implement bug fixes associated with security vulnerabilities;
- Evaluate and diagnose cabling, software and hardware problems;
- Provide technical support for webcast and video teleconferences
- Basic LAN troubleshooting skills/tools - TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned;
- Support technology upgrades - both hardware and software;
- Provide problem tracking support (CA ServiceDesk) - end-user desktop/server support;
- Perform root cause analysis
- Perform telecommunication equipment decommissioning
- Documentation of standard IT processes and procedures.
- 5 to 10 years of experience
- Cisco switch/router and VPN administration
- Video Teleconferencing and/or Webcast administration
- Relevant Cisco Certifications: CCNA
- Cisco ACI Fabric experience
The position requires that you must be able to pass a "Public Trust" background investigation.