Telecommunications Engineer - CCaaS Call Flow SpecialistDallas, Texas, United StatesTelecommunications Engineer - CCaaS Call Flow SpecialistTelecommunications Engineer - CCaaS Call Flow Specialist (Cisco and Five9 Experience)Type: ContractLocation: Dallas, TX (Hybrid - 3 days/week work from office)Responsibilities:Document detailed business and technical requirements for CCaaS call flow changes.Create call flow diagrams and technical specifications.Coordinate with our CCaaS provider for implementation.Test and validate implemented call flow changes.Troubleshoot implementation issues.Required Skills:Experience documenting technical requirements, especially for call flows.Understanding of CCaaS platforms.Strong knowledge of SIP.Experience with call flow design.Excellent communication and coordination skills.Strong analytical and problem-solving skills.Experience:5-10 years in telecommunications.Significant experience with cloud-based contact center platforms.Preferred Skills:Experience with specific CCaaS platforms.Familiarity with Cisco UCCE, WebEx Calling, or QM/WFO tools.Knowledge of legacy PBX and network protocols.
Telecommunications Engineer - CCaaS Call Flow Specialist in dallas at Unknown Company
This position is listed as contract and hybrid.